지능정보기술을 활용한 지방자치단체의 민원.복지서비스 혁신 방안

제1장 서론 1
제1절 연구의 배경 및 목적 ·················································································3
1. 연구의 배경 ·····························································································3
2. 연구의 목적 ·····························································································5
제2절 연구의 범위 및 방법 ·················································································6
1. 연구의 범위 ·····························································································6
2. 연구의 방법 ·····························································································6
3. 연구의 흐름 ·····························································································8
제2장 이론적 논의 11
제1절 4차 산업혁명과 지능정보기술 ··································································13
1. 4차 산업혁명의 특징 ·············································································13
2. 지능정보기술 ·························································································19
제2절 지방자치단체 행정서비스와 혁신 ······························································35
1. 지방자치단체 행정서비스 ·····································································35
2. 지방자치단체 행정서비스의 종류 ··························································39
3. 행정서비스 혁신 ··················································································40
제3절 지능정보기술 적용, 행정서비스, 그리고 혁신의 요인 ································44
1. 행정에서의 과학기술 적용 ·····································································44
2. 행정서비스 혁신의 영향요인 ·································································45
제4절 연구의 초점 및 분석틀 ············································································48
목 차
한국지방행정연구원
KRILA
Contents
VI ∙ 한국지방행정연구원
제3장 지방자치단체 지능정보기술 적용 현황 51
제1절 현황 ········································································································53
1. 인공지능 활용 현황 ···············································································53
2. 빅데이터 활용 현황 ·············································································54
3. 사물인터넷 활용 현황 ···········································································64
4. 블록체인 활용 현황 ···············································································65
제2절 기술 적용 사례 ·······················································································66
1. 경기도 수원시의 빅데이터 활용 ····························································67
2. 남양주시의 사물인터넷 활용 ·································································74
3. 서울 노원구 ···························································································80
제3절 종합 및 시사점 ·······················································································85
1. 지능정보기술 적용 특성 ········································································85
2. 지방자치단체 활용 특성 ········································································87
제4장 행정서비스별 정보기술 적용 방안 조사 89
제1절 연구설계 및 방법 ····················································································91
1. 전문가조사 ····························································································91
2. 시민 인식조사 ·······················································································92
제2절 조사 결과 ·······························································································95
1. 지능정보기술의 특성 ·············································································95
2. 혁신의 내･외부 맥락 ···········································································113
제3절 소결 ······································································································157
1. 지능정보기술의 특성 ···········································································157
2. 혁신의 내･외부 맥락 ···········································································157
목차 ∙ VII
제5장 지능정보기술을 활용한 혁신 방안 161
제1절 지능정보기술을 활용한 혁신 방안 ··························································163
1. 지능정보기술의 활용 방안 ··································································163
2. 내부 맥락 차원의 혁신 방안 ·······························································165
3. 외부 맥락 차원의 혁신 방안 ·······························································168
제2절 장･단기적 혁신 방안 ···········································································171
1. 단기적 혁신 방안 ················································································171
2. 장기적 혁신 방안 ················································································172
참고문헌 ·········································································································175
부록 ················································································································181
Abstract ········································································································210