2017 이진우 9급 지방직(통합) 면접대비 (경기 지방직 제외)

CHAPTER 01. 면접 개요｜5

01. 전체적인 면접방향 14
1. 면접방식 ········································································································································· 14
2. 사전 제출서류 ································································································································ 16

02. 면접진행 개요 17
1. 면접진행순서 ·································································································································· 17
2. 작성서류(서식 및 문제지) ·············································································································· 18
3. 합격자 결정방법 ····························································································································· 21

03. 전반적인 면접대비요령 26
1. 사전준비 ········································································································································· 26
2. 봉사활동과 기관방문 ······················································································································ 27
3. 스터디 운영 및 참가 ······················································································································ 28
4. 면접복장 ········································································································································· 29

Chapter 02 개인신상 기초서류 - 사전조사서, 자기소개서
01. 개관 32
1. 개념 ················································································································································ 32
2. 유형 ················································································································································ 32
3. 작성 시 유의사항 ··························································································································· 32
4. 시간배분 요령 ································································································································ 33

02. 사전조사서 접근방법 - 개인 경험 정리 34
1. 미리 정리해야 할 경험사례 ··········································································································· 34
(1) 권하고 싶은 경험사례 ················································································································· 34
(2) 권하지 않는 경험사례 ················································································································· 34
2. 세부 유형별 기출문제 ···················································································································· 35
(1) 성과달성 ······································································································································ 35
(2) 문제해결능력 ································································································································ 35
(3) 갈등대처능력 ······························································································································· 36
(4) 봉사 및 희생정신 ························································································································ 36
(5) 준법정신 ······································································································································ 37
(6) 위기극복능력 ································································································································ 37
(7) 의사소통능력(설득력) ··················································································································· 37
3. 세부유형별 접근요령 ······················································································································ 38
(1) 작성개관 ······································································································································ 38
(2) 세부유형별 접근요령 ··················································································································· 41
1) 성과달성 ·································································································································· 41
2) 문제해결능력 ··························································································································· 45
3) 갈등대처능력 ··························································································································· 49
4) 봉사 및 희생정신 ···················································································································· 53
5) 준법정신 ·································································································································· 57
6) 위기극복능력 ··························································································································· 61
7) 의사소통능력 ··························································································································· 65

03. 자기소개서 접근방법 . 기타 개인 신상 정리 69
1. 미리 준비해야 할 빈출질문 ········································································································· 69
(1) 공직지원동기 ································································································································ 69
(2) 본인의 장점 및 단점 ··················································································································· 73
(3) 생활신조 및 가치관 ····················································································································· 77
(4) 자기소개 ······································································································································ 79
(5) 성장과정 및 학교생활 ················································································································· 80
2. 작성예시 ········································································································································· 84

CHAPTER 03 개별질문 - ① 개인 신상
01. 개관 98
1. 접근요령 ········································································································································· 98
2. 답변시 유의사항 ····························································································································· 99

02. 신상 질문 100
1. 주요 신상 질문 50선 및 답변요령 ······························································································ 100
2. 경험형 후속질문 유형 및 대응요령 ····························································································· 109
(1) 성과달성 ···································································································································· 109
(2) 문제해결능력 ····························································································································· 111
(3) 갈등대처능력 ····························································································································· 113
(4) 봉사 및 희생정신 ······················································································································ 115
(5) 준법정신 ···································································································································· 117
(6) 위기극복능력 ····························································································································· 118
(7) 의사소통능력 ····························································································································· 119

03. 개인 신상 관련 답변예시 120

Chapter 04 개별질문 - ② 공직가치
01. 개관 128
1. 개념 ·············································································································································· 128
2. 기능 ·············································································································································· 128
3. 국가경쟁력과의 관계 ···················································································································· 129
4. 종류 ·············································································································································· 129
5. 공직가치 체계도 ··························································································································· 130

02. 공직가치 관련 개별질문 131
1. 공직가치 핵심체크 ······················································································································· 131
(1) 공무원 헌장 및 실천강령 ·········································································································· 131
(2) 공무원의 의무 및 금지사항 ······································································································· 132
(3) 공무원 선서 ······························································································································· 133
(4) 공무원 의무와 공직가치의 관계 ································································································ 133
(5) 공직가치별 행동준칙 ················································································································· 133
2. 공직가치별 정리사항 ···················································································································· 134
(1) 국가관의 개념 및 종류 ············································································································· 134
(2) 공직관의 개념 및 종류 ············································································································· 135
(3) 윤리관의 개념 및 종류 ············································································································· 136
3. 공직가치 주요 개별질문 ·············································································································· 137
(1) 공직가치 전체 ···························································································································· 137
(2) 세부 공직가치 ···························································································································· 139

03. 공직가치의 적용 - 상황제시형 질문 143
1. 미리 정리해야 할 규정 및 지침 ·································································································· 143
(1) 조직 내부의 상황 관련 ············································································································· 143
(2) 조직 외부의 상황 관련 ············································································································· 143

2. 세부 유형별 기출문제 ·················································································································· 144
(1) 조직 내부 . 위반행위 대응 ······································································································ 144
(2) 조직 내부 - 일반 업무대응 ······································································································ 146
(3) 조직 외부 . 민원 대응 ············································································································· 147
(4) 조직 외부 . 일반 업무대응 ······································································································ 148

3. 세부유형별 접근요령 ·················································································································· 149
(1) 작성개관 ···································································································································· 149
(2) 세부유형별 접근요령 ················································································································· 152

4. 상황제시형 후속질문 유형 및 대응요령 ···················································································· 196
(1) 조직 내부 . 위반행위 대응 ······································································································ 196
(2) 조직 내부 . 일반 업무대응 ······································································································ 198
(3) 조직 외부 . 민원 대응 ············································································································· 200
(4) 조직 외부 . 일반 업무대응 ······································································································ 202

04. 추가 정리사항 204
1. 국가상징물 ···································································································································· 204
(1) 국가상징물의 개념 ····················································································································· 204
(2) 국가상징물의 기능 ····················································································································· 204
(3) 종류 ··········································································································································· 204
(4) 상징별 세부 내용 ······················································································································ 204

2. 공직가치 교육 개선 ···················································································································· 209
(1) 공직가치 교육훈련에 대한 정치적 지원과 법적 근거의 확립 ·················································· 209
(2) 공직가치 교육을 전담하는 특화된 전담 기구의 설치 ······························································ 209
(3) 맞춤형(tailer-made) 공직가치 교육체계의 구축 ········································································ 210
(4) 공직가치 교육훈련의 우선순위 명확화 ····················································································· 210
(5) 공직가치 교육훈련의 피드백 메커니즘 구축 ············································································ 210
(6) 종합적인 가치관리(Value Management)체계의 구축 ································································ 211

3. 공직가치 내재화 방안 ·················································································································· 211
(1) 새롭게 정립된 공직가치의 범정부 차원 인사제도와 연계방안 ················································· 211
(2) 조직차원에서 공직가치 확산 및 전파방안 ················································································ 212
(3) 개인업무 및 일상생활 속 공직가치 내재화 방안 ····································································· 212