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· 제목 : Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (Paperback, 2) 
· 분류 : 외국도서 > 경제경영 > 화술/협상/프리젠테이션
· ISBN : 9780071771320
· 쪽수 : 244쪽
· 분류 : 외국도서 > 경제경영 > 화술/협상/프리젠테이션
· ISBN : 9780071771320
· 쪽수 : 244쪽
목차
Foreword To The Second Edition
Foreword To The First Edition
Preface
Acknowledgments
Chapter 1: What’s a Crucial Conversation?
Chapter 2: Mastering Crucial Conversations
Chapter 3: Start with Heart
Chapter 4: Learn to Look
Chapter 5: Make It Safe
Chapter 6: Master My Stories
Chapter 7: STATE My Path
Chapter 8: Explore Others’ Paths
Chapter 9: Move to Action
Chapter 10: Yeah, But
Chapter 11: Putting It All Together
Afterword
Endnotes
Index
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