The First-Time Manager (Paperback, 6)

CONTENTS Preface to the Sixth Edition vii Acknowledgments viii Introduction 1 PART ONE SO YOU'RE GOING TO MANAGE PEOPLE 3 1. The Road to Management 5 2. Starting Out 9 3. Building Trust and Confidence 17 4. Show Your Appreciation 21 5. Being an Active Listener 24 6. The New Manager's Job and Pitfalls to Avoid 29 7. Dealing with Your Superiors 33 8. Choosing a Managerial Style of Your Own 39 PART TWO TACKLING YOUR NEW DUTIES 43 9. Building a Team Dynamic 45 10. Managing Problem Employees 50 11. Hiring and Interviewing 56 12. Training Team Members 66 13. Managing Change: Dealing with Resistance 72 14. Disciplining the Employee 75 15. ''Oh My God! I Can't Fire Anyone!'' 84 16. Having a Legal Awareness 93 PART THREE WORKING WITH PEOPLE, BUILDING RELATIONSHIPS, AND MANAGING RISKS 99 17. No Secrets 101 18. The Human Resources Department 104 19. The Current State of Loyalty 107 20. Is There Such a Thing as Motivation? 109 21. Understanding Risk Inclination 116 22. Encouraging Initiative and Innovation 121 23. Improving Outcomes 126 24. The Generation Gap 131 PART FOUR JOB DESCRIPTIONS, PERFORMANCE APPRAISALS, AND SALARY ADMINISTRATION 135 25. Writing Job Descriptions 137 26. Doing Performance Appraisals 140 27. Salary Administration 152 PART FIVE IMPROVING AND DEVELOPING YOURSELF 157 28. Having Emotional Intelligence 159 29. Developing a Positive Self-Image 162 30. Managing Your Own Time 179 31. The Written Word 187 32. The Grapevine 191 33. Your Best Friend: Delegation 193 34. A Sense of Humor 197 35. Managing, Participating in, and Leading Meetings 200 36. Taking Center Stage: The Role of Public Speaking in Your Career 207 PART SIX THE COMPLETE PERSON 213 37. Coping with Stress 215 38. Having Balance in Your Life 219 39. A Touch of Class 222 Conclusion 224 Index 227