Implementing the it Balanced Scorecard : Aligning it with Corporate Strategy (Hardcover)

Why Balanced Scorecard?
What Is Balanced Scorecard?
Attributes of Successful Performance Measurement Systems
Case Studies

Understanding Performance Management: Balanced
Scorecard at the Corporate Level
Understanding Performance Management
Techniques for Performance Assessment, Management, and
Improvement
Performance Measurement
Balanced Scorecard at the Corporate Level

Key Elements of a Balanced Scorecard Project
Getting Ready
Developing Benchmarks
Choosing Metrics
Process Mapping
The Balanced Scorecard Plan

Aligning IT to Organizational Strategy
The IT Balanced Scorecard
Altering the Balanced Scorecard for IT
Great-West Life Case Study
Representative IT Balanced Scorecard Value Metrics
Drilling Down to the Specific System
Keeping Track of What Is Going On

Aligning IT to Meet Financial Objectives
Cost-Benefit Analysis
Break-Even Analysis
Estimating ROI for an IT Project
Earned-Value Management
Rapid Economic Justification
Portfolio Management
Calculating the Net Worth of Organizational Information
IAM: Intangible Assets Monitor
The Prediction Market

Aligning IT to Meet Customer Objectives
Customer Intimacy and Operational Excellence
Innovation

Aligning IT to Meet Business Process Objectives
The IT Utility
Integrating CMM into Business Process Objectives
Quality and the Balanced Scorecard
Process Performance Metrics

Aligning IT to Promote Learning and Growth
Liberate Rather than Empower
The Challenge of Peopleware
Attributes of the Good Tech Manager
Hiring the Best People
Techniques for Motivating Employees
Nontechnological Issues in Software Engineering
Creativity Improvement
Communications and Group Productivity
Management Quality Considerations
Training

Compliance, Awareness, and Assurance
The Proactive Risk Strategy
Risk Assessment
Just What Is Critical to Project Success?

Scorecard and Other Performance Measurement Tools
Department of Defense Performance Assessment Guide
Aha! Executive Decision Support System (Balanced Scorecard
Application)
The Performance Organiser
Microsoft Balanced Scorecard Framework
CorVu 5
SAS Strategic Performance Management
ActiveStrategy Enterprise
QPR 7 Collaborative Management Software Suite, Including QPR
ScoreCard, QPR ProcessGuide, and QPR Collaboration Portal
QPR ScoreCard Software, QPR ProcessGuide Software, QPR
CostControl Software, and Strategy Map Software
Healthwise Balanced Scorecard™

Appendix A: IT Staff Competency Survey
Appendix B: U.S. Air Force Software Metrics Capability
Evaluation Guide
Appendix C: Traditional IT Metrics Reference
Appendix D: eBay Balanced Scorecard Analysis
Appendix E: Benchmarking Data Collection from a Software
Engineering Requirements Elicitation Perspective
Appendix F: Behavioral Competencies
Appendix G: The Malcolm Baldrige National Quality Award
Program
Appendix H: Value Measuring Methodology
Appendix I: Balanced Scorecard Samples
Appendix J: Resources
Appendix K: The E-Business Audit
Appendix L: Establishing a Software Measurement Program
Appendix M: Process Assets by CMM Level: Focus on Process
Improvement
Appendix N: Selected Performance Metrics