Implementing the Project Management Balanced Scorecard (Hardcover)

Balanced Scorecard and the Project ManagerAdopting the Balanced ScorecardExample: FedExAttributes of Successful Project Management Measurement SystemsProject Management OfficeProject Management Process Maturity Model (PM)2 and Collaboration Aligning the Project to Meet Strategic ObjectivesAltering the Balanced Scorecard to Be Project SpecificValidating the Project ScorecardEstablishing Performance MeasuresDeveloping Benchmarks Aligning the Project to Meet Financial ObjectivesCost?Benefit AnalysisBreak-Even AnalysisEstimating ROI for a ProjectEarned-Value ManagementRapid Economic JustificationCalculating the Net Worth of Organizational InformationIAM: Intangible Assets MonitorAligning the Project to Meet Customer ObjectivesCustomer Intimacy and Operational ExcellenceThe Customer Satisfaction SurveyThe Customer EconomyEnd Users Want Innovative Systems Aligning the Project to Meet Business Process ObjectivesMeasuring the UtilityIntegrating CMM into Business Process ObjectivesQuality and the Balanced ScorecardProcess Performance Metrics Aligning the Project to Promote Learning and GrowthLiberate Rather than EmpowerThe Challenge of PeoplewareAttributes of the Good Project ManagerA Better WorkforceWhat Else Can Go WrongTeam DynamicsTeaming ToolsThe Virtual TeamTraining Balanced Scorecard and Project Scope ManagementDefining Business GoalsDefining Project GoalsDefining Project Scope Balanced Scorecard and Project SchedulingThe Task NetworkProject SchedulingProject Management ChartsLeveling and Resource AllocationWhen the Resources Are Human Balanced Scorecard and Project EstimationThe Importance of Project EstimationWBS: The Basis for Project EstimatesThe Process of Human Resource EstimationOther Estimation TechniquesEstimating ResourcesBudgeting Balanced Scorecard and Project RiskThe Proactive Risk StrategyRisk ManagementRMMM StrategyRisk AvoidanceQuantitative Risk AnalysisChecklists Balanced Scorecard and Procurement ManagementOutsourcingProcurement PlanningAcquisition Methodology StepsProcurement Risk Management