Talk Lean : Shorter Meetings. Quicker Results. Better Relations. (Paperback)

Preface ix

Acknowledgements xi

Part One: Introduction 1

1 What the book is about and who it’s for 3

2 All different . . . and all alike 15

Part Two: Straight to the point in less than a minute: opening your meetings and conversations 23

3 The benefits of straightforward, straightaway 25

4 Begin at the end 39

5 And how are you feeling about announcing this objective? 57

Part Three: Talking lean DURING the meeting: the keys to productivity 73

6 Why meetings run rough: the grit in the engine 75

7 Don’t just listen with your ears! 85

8 Responding: first principles 99

9 The three paths: 1 “HIM/HER” and 2 “ME” 119

10 The three paths: 3 “US” 135

11 Dealing with the non-verbal 149

12 “What do you think?” 163

The Interactifs Discipline: Schematics 177

Interactifs Training Programmes 181

About the author 185

Index 189