Leadership and the Frontline Workforce : Lessons from the Targets of Change (Paperback)

Chapter One: View from the targets?Chapter Two: Lewinian organization development (OD)?Chapter Three: Alignment and the front lines (SATA)?Chapter Four: Before and after - A Union VP meets Lewinian OD?Chapter Five: A blue-collar OD guy ? An electrician meets Lewinian OD?Chapter Six: A blue-collar Jamaican?Chapter Seven: The blue-collar wisdom of William Crosby?Chapter Eight: A blue-collar OD guy ? Cotton Mears?Chapter Nine: Examples from my father’s lifetime of OD work?Chapter Ten: From conflict to collaboration ? A true T-group story?Chapter Eleven: Involving the front lines in a social service agency?Chapter Twelve: Behavioralizing culture ? goal clarity, role clarity, decision clarity and feedback?Chapter Thirteen: Conflict utilization?Chapter Fourteen: Implications for leadership?Appendix A: The Interpersonal Gap meets Toltec wisdom?Appendix B: Behavior description quiz (DEI version)?Appendix C: The PINCH Model (article by Mark Horswood)?Appendix D: Managing conflict in community development?Appendix E: Sponsor, Agent, Target, Advocate (SATA)?Appendix F: KRID (Adapt/Adopt)?Appendix G: Cotton Mears flipchart visual aids?Bibliography?????