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· 분류 : 외국도서 > 경제경영 > 화술/협상/프리젠테이션
· ISBN : 9781118196625
· 쪽수 : 234쪽
· 출판일 : 2006-01-23
목차
Preface vii
PART 1: PREPARING FOR THE MEETING.
1. Is This Meeting Necessary? 3
2. Preparing for Your Next Meeting 5
3. How to Prepare an Action Agenda 11
4. Defining Team Meeting Roles 16
5. How to Integrate a New Member 21
6. When a Member Leaves the Team 24
7. Establishing Your Team’s Ground Rules 28
8. Components of a New Team Kick-Off Meeting 32
9. Planning an Off-Site Meeting That’s On Target 37
10. Your Opening Act: Setting the Tone for an Excellent Meeting 42
11. E-Mail Excellence 45
PART 2: FACILITATING THE MEETING.
12. Meeting Time Management: When to Meet, How Long to Meet, and When to Take a Break 51
13. Staying on Track 55
14. How to Get Effective Participation 59
15. Building a Foundation of Trust 66
16. Communicating in a Videoconference 69
17. Teleconference Tips 73
18. Achieving Clear Communication in a Multicultural Meeting 77
19. How to Make a Decision 83
20. Presenting at a Team Meeting 93
21. Resolving Conflicts in a Team Meeting 103
22. Responding to Nonverbal Communication 108
23. Managing Meeting Monsters: Dealing with Difficult Behavior in Team Meetings 112
24. Serious Fun at Team Meetings? You’re Kidding! 118
25. Eating Well = Meeting Well 130
PART 3: CLOSING AND FOLLOWING UP ON THE MEETING.
26. Ending Meetings On Time and On Target 137
27. Meeting Evaluation: A Two-Minute Drill 139
28. Meeting Evaluation: A Five-Minute Activity 141
29. Meeting Evaluation: A Ten-Minute Assessment 144
30. Meeting Notes: Capturing the Essence of Your Meeting 147
31. Getting Action on Action Items 150
32. After-Meeting Actions 153
33. Managing External Communications 156
PART 4: RESOURCES.
A. Web-Based Meeting Tools 167
B. The Seven Sins of Deadly Meetings 171
C. Are You a Meeting Marvel? A Self-Test for Meeting Participants 181
D. What Would You Do? Problem Situations for Meeting Facilitators 184
E. Meeting Excellence: Your Final Exam 190
F. Annotated Bibliography of Meeting Resources 202
About the Authors 207
Index 209
