You Can Change Other People: The Four Steps to Help Your Colleagues, Employees--Even Family--Up Their Game (Hardcover)

A New Way to Help People (Because the Old Ways Don’t Work)

Chapter 1: Brian’s $170,000,000 Turnaround

 Why It’s Important to Change Other People

Chapter 2: The Four Steps

 A Quick Tour

Chapter 3: Yes I Want That Third Bowl of Ice Cream

 People Don’t Resist Change, They Resist Being Changed

Chapter 4: Whose Spreadsheet Is It Anyway?

 Ownership

Chapter 5: Spencer Thinks He’s Helping, But He’s Not

 Independent Capability

Chapter 6: If You are Willing to Feel Everything, You Can Do Anything

 Emotional Courage

Chapter 7: Change is a Future Thing

 Future-Proofing

SUMMARY OF THE FOUR STEPS [COMP this is a single Section opener, please differentiate from Part openers here and in text]

Step 1: Shift from Critic to Ally

Chapter 8: The Ramona Problem

 Become an Ally

Chapter 9: Be Your Own Ally First

 Let Go and Be Present

Chapter 10: Then, Become Their Ally

 Empathize with the Other Person

Chapter 11: Silver Platter Opportunities

 Permission Formula

Chapter 12: Do You Have a Minute?

 You Initiate the Conversation

Chapter 13: Hey, I’m in Charge Here

 The Misguided Reliance on Positional Power

Chapter 14: Pitfalls to Avoid

 How to Stay on Track

Step 2: Identify an Energizing Outcome

Chapter 15: No More Code, No More Bugs

 Problems are Signposts Pointing to Energizing Outcomes

Chapter 16: A Higher Bar Than a Functional Team

 A Demo of the Outcome Step

Chapter 17: Positive

 Transform “Don’t Want” into “Do Want”

Chapter 18: Clear

 A Technique for Getting to Shared Clarity

Chapter 19: Meaningful

 Getting to What Matters

Step 3: Find the Hidden Opportunity

Chapter 20: Become a Scientist

 They’re Not Learning From You, They’re Learning With You

Chapter 21: That Does Sound Exciting!

 A Demo of the Opportunity Step

Chapter 22: Explore the Problem in Depth

Question 1: What’s Happening Now?

Chapter 23: She Argues with Everyone

 Separating Data from Interpretation

Chapter 24: What Worked and What Didn’t?

 Question 2: What Have You Tried?

Chapter 25: Thank Goodness for This Problem

 Question 3: How Can the Problem Get You to the Energizing Outcome?

Chapter 26: Keep Your GPS On

 Pitfalls to Avoid in the Opportunity Step

Step 4: Create a Level-10 Plan

Chapter 27: Nail the Landing

 Craft the Plan

Chapter 28: Identify Options

 A Demo for the First Task

Chapter 29: Let’s Put That on the List. What Else Might You Try?

 Tips to Help Them Identify Options

Chapter 30: Choose

 A Demo for the Second Task

Chapter 31: If You Did Know, What Would It Be?

 How to Help Them Choose

Chapter 32: Commit

 A Demo for the Third Task

Chapter 33: What, How, and When?

Skyrocket Their Chances of Success

Chapter 34: You Can Change Other People

 Taking the Four Steps into Your World

Acknowledgments

About the Authors

Index