Delivering Resilient Health Care (Hardcover)

1: Coming of Age; 2: The Need of a Guide to Deliver Resilient Health Care; 3: Procuring Evidence for Resilient Health Care; 4: Resilience Engineering for quality improvement: Case study in a unit for the care of older people; 5: Using workarounds to examine characteristics of resilience in action; 6: Simulation as a tool to study systems and enhance resilience; 7: Exploring resilience strategies in anaesthetists’ work: A case study using interviews and the Resilience Markers Framework (RMF); 8: Promoting resilience in the maternity services; 9: Team Resilience: Implementing resilient healthcare at Middlemore ICU; 10: Understanding normal work to improve quality of care and patient safety in a spine center; 11: Engineering resilience in an urban emergency department; 12: Patterns of adaptive behaviour and adjustments in performance in response to authoritative safety pressure regarding the handling of KCl concentrate solutions; 13: A case study of resilience in inpatient diabetes care; 14: Where process improvement meets resilience: a study of the preparation and administration of drugs in a surgical inpatient unit; 15: The Safety-II Case: Reconciling the gap between WAI and WAD through structured dialogue and reasoning about safety; 16: When Disaster Strikes: Sustained Resilience Performance in an Acute Clinical Setting; 17: Making it happen ? from research to practice