Accountability in Human Resource Management : Connecting HR to Business Results (Hardcover, 2 ed)

Part I: Setting the Stage for Accountability  1. The Need for Results from HR  2. Measuring the HR contribution: A History of Approaches  3. A Results-Based Model  4. Management Influence on Human Resources Accountability  Part II: Measuring the Impact and ROI of Specific HR Programs  5. Achieving Business Alignment with Human Resources Programs  6. Selecting the Solution and Developing Objectives  7. Collecting Data  8. Analyzing Relationships, Causation, and Attribution  9. Monetary Benefits, Costs, and ROI  10. Reporting Results and Driving Improvement  Part III: Measuring and Reporting the Total HR Function  11. How Much Should You Invest in HR?  12. Do HR Practices Add Value?  13. Measuring Specific Human Resources Functions and Processes  14. Developing an Executive-Friendly HR Scorecard