Performance Consulting: A Strategic Process to Improve, Measure, and Sustain Organizational Results (Paperback, 3)

List of Figures
List of Tables
Preface
Introduction: Stop Jumping to Solutions and Make Performance Your Business!
1 Performance Consulting: The Process
2 Performance Consulting: The Mental Model and Logic
3 Build Client Partnerships
4 Identify Strategic Opportunities Reactively
5 Identify Strategic Opportunities Proactively
6 Define the SHOULDs
7 Assess the IS
8 Identify CAUSEs and Select Solutions
9 Alignment and Measurement Model
10 Develop and Implement the Measurement Plan
11 Determine Return on Investment (ROI)
12 Report Results and Develop Plans for Sustaining Results
Conclusion: Commit Now to Make Performance Your Business
Performance Consulting and Measurement Toolkit
Glossary
References
Index
About the Authors