The Lost Art of Listening: How Learning to Listen Can Improve Relationships (Hardcover, 3)

Introduction I. The Yearning to Be Understood 1. "Did You Hear What I Said?": Why Listening Is So Important 2. "Thanks for Listening": How Listening Shapes Us and Connects Us to Each Other 3. "Why Don’t People Listen?": How Communication Breaks Down II. The Real Reasons People Don’t Listen 4. "When Is It My Turn?": The Heart of Listening--The Struggle to Suspend Our Own Needs 5. "You Hear Only What You Want to Hear": How Hidden Assumptions Prejudice Listening 6. "Why Do You Always Overreact?": How Emotionality Makes Us Defensive III. Getting Through to Each Other 7. "Take Your Time--I’m Listening": How to Let Go of Your Own Needs and Listen 8. "I Never Knew You Felt That Way": Empathy Begins with Openness 9. "I Can See This Is Really Upsetting You": How to Defuse Emotional Reactivity IV. Listening in Context 10. "It Takes Two to Tango": Listening Between Intimate Partners 11. "Nobody Around Here Ever Listens to Me!": How to Listen and Be Heard within the Family 12. "I Knew You’d Understand": Being Able to Hear Friends and Colleagues 13. "I’m Not Wasting My Time Talking to That Person!": How to Listen to People It’s Impossible to Agree With Epilogue