Show Me the Money: How to Determine ROI in People, Projects, and Programs (Hardcover)

Preface
Acknowledgments
Chapter 1: The Value Evolution
Chapter 2: The ROI Methodology: A Brief Overview
Chapter 3: Project Needs and Objectives: Ensuring Business Alignment
Chapter 4: Reaction and Perceived Value
Chapter 5: Learning and Confidence
Chapter 6: Application and Implementation
Chapter 7: Impact and Consequences
Chapter 8: Isolation of Project Impact
Chapter 9: Show Me the Money: Converting Data to Money
Chapter 10: The Intangible Measures
Chapter 11: Project Costs and Calculating ROI
Chapter 12: The Business Case: Forecasting Value, Including ROI
Chapter 13: Results Reporting
Chapter 14: Implementing and Sustaining ROI
Notes
Index
About the Authors