Self-Service in the Internet Age : Expectations and Experiences (Hardcover, 2009 ed.)

Introduction Social Networking and eDating The Role and Implications of the Internet in Healthcare Delivery Self-Service and E-Education Stakeholder Expectations of Service Quality in a University Web Portal Cybermediation in the Tourism and Travel Industries Tricks and Clicks Experiences of Users from Online Grocery Stores The Virtual Shopping AisleThe Customer Rules and Other E-Shopping Myths Internet Banking Sense or Sensibility? Web-based Self-Service Systems for Managed IT Support An Explanatory Model of Self-service on the Internet