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· 분류 : 국내도서 > 대학교재/전문서적 > 의약학간호계열 > 병원/의약품 산업 > 병원 경영
· ISBN : 9788962204308
· 쪽수 : 402쪽
· 출판일 : 2022-01-14
책 소개
목차
학습모듈의 위치··················7
학습모듈의 개요··················8
학습모듈 명세서··················9
학습 1 외래업무 수행하기 (06120101_13v1.1)
1-1 | 진료 접수··················12
1-2 | 진료과목·선택진료 확인··················25
1-3 | 진료비 계산·수납··················33
1-4 | 예약 및 예약변경··················37
1-5 | 수납내역 설명··················42
학습 2 입퇴원업무 수행하기 (06120101_13v1.2)
2-1 | 입원 수속·수진자격·선택진료 여부 확인··················58
2-2 | 병실 배정··················70
2-3 | 재원환자 관리··················74
2-4 | 퇴원수속 및 진료비 수납··················84
2-5 | 제증명서류 발급··················98
학습 3 진료비 관리하기 (06120101_13v1.3)
3-1 | 보험급여 유형별 진료비 계산··················112
3-2 | 유형 변경에 따른 진료비 정산··················119
3-3 | 보험급여 유형별 청구 및 미수 진료비 관리··················122
3-4 | 보험급여 유형별 진료비 지불보증··················130
3-5 | 진료비 내역 상담··················133
3-6 | 재원환자 전원 의뢰··················137
3-7 | 건강보험 급여제한 여부 등 사실 의뢰··················141
학습 4 진료비 심사청구하기 (06120101_13v1.4)
4-1 | 진료기록부 상병명 확인··················151
4-2 | 급여유형별 진료비 산정 여부 검토··················164
4-3 | 진료비 계산과정 산정착오 및 누락 검토··················174
4-4 | 보험자의 진료비 조정내역 분석··················195
4-5 | 이의신청이나 재심청구, 심사청구··················201
4-6 | 보건복지부의 급여회신, 진료비 심사사례 관련
의료진과 직원들에게 교육··················207
학습 5 고객 관리하기 (06120101_13v1.5)
5-1 | 고객민원 상담··················218
5-2 | 협력병원 진료의뢰··················223
5-3 | 고객만족도 조사··················227
5-4 | 고객 접점별 서비스 점검··················231
학습 6 응급실 원무 관리하기
6-1 | 응급실 접수하기··················240
6-2 | 응급실 수납하기··················256
6-3 | 응급실 환자 입원하기··················265
6-4 | 응급대불금 청구하기··················271
학습 7 산재·자보환자 관리하기
7-1 | 산재환자 관리하기··················290
7-2 | 자보환자 관리하기··················329
학습 8 의료분쟁 관리하기
8-1 | 의료행위와 의료분쟁 ··················356
8-2 | 의료계약 ··················363
8-3 | 의료과오와 민·형사상 책임··················375
8-4 | 의료분쟁의 예방대책 및 처리실무 ··················383
참고문헌 ··················400