혁신 기업을 위한 프로세스 거버넌스

PART 1 거버넌스 총론
Chapter 1. 거버넌스 담론의 태동 ················································································3
1. 카오스에서 탄생한 자기조직화 ·································································4
2. 철학의 변천과 관계철학의 대두 ································································7
3. 자기조직화를 향하는 정보기술 ·······························································10
4. 미시권력의 출현과 네트워크 거버넌스 ····················································12
Chapter 2. 거버넌스의 개요 ·······················································································15
1. 체계로서의 거버넌스 ··············································································15
2. 플랫폼과 프레임워크 ··············································································17
3. 관계철학과 거버넌스의 정의 ···································································19
4. 정치사회적 거버넌스의 전개 ···································································21
5. 조직형태와 거버넌스의 유형 ···································································25
Chapter 3. 조직과 거버넌스 ·······················································································28
1. 거버넌스와 매니지먼트 ···········································································28
2. 기능조직과 거버넌스 ··············································································30
3. 조직 거버넌스 모델 ···············································································33
4. 조직 거버넌스의 체계 ············································································36

PART 2 조직 거버넌스의 3요소
Chapter 4. 비즈니스 거버넌스 ················································································ 45
1. 자가당착에 빠진 비즈니스 법칙 ······························································45
2. 전략연계의 2가지 해법 ··········································································48
3. 생존을 위한 비즈니스 유동성 ·································································51
4. 비즈니스 거버넌스 모델 ·········································································53
Chapter 5. 프로세스 거버넌스 ················································································ 56
1. 프로세스란 무엇인가? ············································································56
2. 프로세스 거버넌스 사이클 ······································································58
3. 프로세스 거버넌스 큐브 ·········································································63
Chapter 6. IT 거버넌스 ···························································································· 66
1. IT 거버넌스 개요 ··················································································66
2. IT 아키텍처와 거버넌스 ·········································································67
3. 데이터 거버넌스 ····················································································69

PART 3 프로세스 거버넌스의 이론적 고찰
Chapter 7. 프로세스 거버넌스 프레임워크 ··························································81
1. 프로세스 거버넌스 역량 계층 ·································································82
1) 전략연계 역량 ····················································································83
2) 권한강화 역량 ····················································································85
3) 직능향상 역량 ····················································································86
4) 자율조직 역량 ····················································································89
2. 공유정신모형 계층 ·················································································91
1) 내재화 ·······························································································94
2) 센스메이킹 ·······················································································101
3) 탈내재화 ··························································································104
3. PG 통제사이클 계층 ···········································································107
Chapter 8. 프로세스 거버넌스의 목적 ································································109
1. 지속가능성 ··························································································109
2. 책무성 ································································································112
3. 투명성 ································································································114
4. 효과성 ································································································117
5. 효율성 ································································································119
Chapter 9. 프로세스 거버넌스의 범주 ····································································121
1. 프로세스 거버넌스 창조 ·······································································122
2. 프로세스 거버넌스 운영 ·······································································125
3. 프로세스 거버넌스 변경 ·······································································126

PART 4 프로세스 거버넌스의 실행
Chapter 10. 조직유형과 프로세스 거버넌스 ·························································137
1. 영리조직의 거버넌스 이슈 ····································································138
2. 비영리 조직의 거버넌스 ·······································································141
3. 없어지는 도메인 경계선 ·······································································144
Chapter 11. 벤처기업과 프로세스 거버넌스 ·························································148
1. 사회 진화론과 린 스타트업 ··································································148
2. 스타트업의 린 프로세스 ·······································································150
3. 린 프로세스 거버넌스와 혁신지표 ························································152
Chapter 12. 산업별 프로세스 거버넌스 사례 ·······················································158
1. 공공기관: 정부 3.0 ·············································································158
2. 금융업계: BASEL & SOLVENCY ·······················································159
3. 제조업계: 환경협약 ··············································································164

PART 5 프로세스 거버넌스의 관리 도구
Chapter 13. 프로세스 거버넌스 측정 도구 ·····························································173
1. 전략연계 측정도구 ···············································································174
2. 권한강화 측정도구 ···············································································175
3. 직능향상 측정도구 ···············································································177
4. 자율조직 측정도구 ···············································································178
Chapter 14. 프로세스 거버넌스 성숙도 및 성과지표 ·············································181
1. 성숙도 모델의 사례 ·············································································181
2. 프로세스 성숙도 모델 ··········································································186
3. 프로세스 거버넌스 성숙도 모델 ····························································189
4. 프로세스 거버넌스 성숙도 모델의 활용 ················································192
Chapter 15. 정보공학과 프로세스 거버넌스 ······················································196
1. 데이터 사이언스와 프로세스 사이언스 ··················································196
2. 프로세스 마이닝의 개요 ·······································································198
3. 프로세스 마이닝 시스템의 구축 ····························································205
부록 A. 프로세스 거버넌스 체크리스트 ···········································································223
부록 B. 홀라크라시 거버넌스 ·························································································230
부록 C. 비즈니스 거버넌스 국제표준 ··············································································235
부록 D. 프로세스와 프로젝트 관리 ·················································································239
부록 E. IT 거버넌스 국제 표준 ······················································································245
부록 F. 프로세스 거버넌스 목적 모델링 ·········································································249
찾아보기(영어) ················································································································255
찾아보기(국문) ················································································································260