Brands in Hotel English

PART Ⅰ 호텔편

*Introduction
*Language of Expression

UNIT 1. English for Hotel Airport Representatives
Lesson 1. Upon Arrival
Lesson 2. Departure
Lesson 3. Upon Arrival

UNIT 2. English for Bellman and Pages
Lesson 4. Welcoming Guests
Lesson 5. Helping A Guest Missing Something
Lesson 6. Helping A Guest
Lesson 7. Helping A Guest With His Baggage
Lesson 8. Guiding A Guest To His Room

UNIT 3. English for Front Office
Lesson 9. Helping Reservation
Lesson 10. Reservation Of Tour Group
Lesson 11. A Walk-In Guest
Lesson 12. Driving With A Rude Guest
Lesson 13. Dealing With A Drunkard
Lesson 14. Handling A Complain
Lesson 15. Mailing & Information

UNIT 4. English for Front Office Cashier
Lesson 16. Check Out(1)
Lesson 17. Check Out(2)
Lesson 18. Money Exchange
Lesson 19. After Check Out Time

UNIT 5. English for House Keeping
Lesson 20. A Smiling Welcome
Lesson 21. Dealing With Emergencies(1)
Lesson 22. Turn-Down & Request For Extras
Lesson 23. Meeting In The Corridor
Lesson 24. Lost & Found ; Extended Service
Lesson 25. Attendant with A Trolly Meet Guest In The Corridor
Lesson 26. Replenishing The Mini-Bar
Lesson 27. Baby-Sitting Service
Lesson 28. Dealing With French Guests

UNIT 6. English On The Telephone
Lesson 29. Talking Over The Phone
Lesson 30. Long-Distance Call, Part(1)
Lesson 31. Long-Distance Call, Part(2)
Lesson 32. Ordering Through Phone
Lesson 33. Taking A Reservation Call
Lesson 34. Taking Massages
Lesson 35. Taking Complaints Through Phone
Lesson 36. Taking Laundry Service Call
Lesson 37. Calling About Laundry Service

PART Ⅱ 식음료편

UNIT 1.
Lesson 1. Setting The Table
Lesson 2. Breakfast(1)
Lesson 3. Breakfast(2)

UNIT 2.
Lesson 4. Picnic Luncheon
Lesson 5. The0 Coffee Break
Lesson 6. A False Signature

UNIT 3.
Lesson 7. A New Waiter's First Table Setting
Lesson 8. A New Waiter's First Customers
Lesson 9. Preparing Inauguration Of The Fiesta Room

UNIT 4.
Lesson 10. At The Kitchen
Lesson 11. A Business Luncheon(1)
Lesson 12. a Business Luncheon(2)

UNIT 5.
Lesson 13. Dine Early
Lesson 14. At The Bar
Lesson 15. A Champagne Farewell

UNIT 6.
Lesson 16. Thanksgiving Dinner
Lesson 17. Room Service
Lesson 18. At The Night Club(1)

UNIT 7.
Lesson 19. At The Night Club(2)
Lesson 20. At The Night Club(3)
Lesson 21. The Formal Banquet Of The Convention

UNIT 8.
Lesson 22. Vocabulary Of Food And Beverages
Lesson 23. Samlie Menus

*Key To Written Practice

PART Ⅲ 식단과 먹거리

UNIT 1. Guide For Menu

UNIT 2. Eating Guide

부록
*Housekeeping Manual Policy And Procedure
*Food Safety Checklist For Foodservice Operations
*Stay-In Feedback Form
*Restaurant Evaluation