인적자원관리

제1부 인적자원관리의 이해
01 인적자원관리의 개관
제1절 인적자원관리의 개념 ··························································································· 16
1. 인적자원관리의 경쟁도전 ···············································································17
2. 경영관리와 인적자원관리의 관련성 ······························································19
3. 인적자원관리의 의의 ·······················································································21
4. 인적자원관리의 기능 ·······················································································24
5. 인적자원관리 부문의 조직과 책임 ·······························································29
제2절 인적자원관리의 중요성 ·······················································································34
1. 인적자원관리의 특징 ·······················································································34
2. 인적자원관리의 중요임무 ···············································································35
3. 인적자원관리와 조직유효성 ············································································37
제3절 인적자원관리의 발전 ···························································································39
1. 인간관과 인적자원관리의 변천 ·····································································39
2. 인적자원관리 제도의 발전 ·············································································43
3. 인적자원관리 기능의 정보화 ·········································································47
02 인적자원관리의 환경과 체계
제1절 인적자원관리의 환경 ···························································································51
1. 인적자원관리의 환경진단모형 ········································································51
2. 인적자원관리의 환경요인 ···············································································53
제2절 인적자원관리의 체계와 과제 ············································································64
1. 인적자원관리 모형 ···························································································64
2. 인적자원관리의 체계 ·······················································································72
3. 현대 인적자원관리의 과제 ·············································································73
제3절 세계화경영의 인적자원관리 ··············································································77
1. 세계화경영의 국제환경 변화 ·········································································78
2. 세계화경영의 인적자원관리 영향요인 ··························································80
3. 세계화경영의 종업원관리 ···············································································84
제 2 부 인적자원 계획활동
03 직무계획
제1절 직무분석 ···················································································································94
1. 직무분석의 의의 ·······························································································96
2. 직무분석의 절차와 방법 ·················································································99
3. 직무기술서와 직무명세서의 작성 ·······························································106
4. 직무분석 성공을 위한 과제 ·········································································109
제2절 직무평가 ·················································································································110
1. 직무평가의 의의 ·····························································································111
2. 직무평가의 방법 ·····························································································112
제3절 직무설계 ·················································································································117
1. 직무설계의 의의 ·····························································································118
2. 직무설계의 접근방법 ·····················································································119
3. 현대의 직무재설계 관행 ···············································································125
04 인적자원계획
제1절 인적자원계획의 개념 ·························································································131
1. 인적자원계획의 의의 ·····················································································131
2. 인적자원계획의 과정 ·····················································································133
제2절 인적자원 계획수립 기법 ··················································································137
1. 인적자원의 수요예측기법 ·············································································137
2. 인적자원의 공급분석기법 ·············································································140
3. 인적자원의 불균형 대응전략 ·······································································144
제3절 인적자원정보시스템 ···························································································150
1. 인적자원정보시스템의 의의 ·········································································151
2. 인적자원정보시스템의 운영 ·········································································152
제 3 부 고용활동
05 모집과 선발
제1절 모집활동 ·················································································································162
1. 모집의 의의 ·····································································································162
2. 모집의 원천 ·····································································································167
제2절 선발활동 ·················································································································170
1. 선발의 의의 ·····································································································171
2. 선발의 기준 ·····································································································172
3. 선발의 과정과 방법 ·······················································································176
제3절 배치활동 ·················································································································184
1. 배치의 의의 ·····································································································184
2. 배치의 방법 ·····································································································186
06 이동관리
제1절 전환배치 ·················································································································188
1. 전환배치의 의의 ·····························································································189
2. 전환배치의 유형 ·····························································································190
3. 전환배치의 유의사항 ·····················································································192
제2절 승 진 ····················································································································193
1. 승진의 의의 ·····································································································193
2. 승진의 유형 ·····································································································196
3. 승진관리의 과제 ·····························································································197
제3절 퇴직관리 ·················································································································198
1. 이 직 ·················································································································199
2. 징계와 해고 ·····································································································202
3. 정년퇴직 ···········································································································205
제 4 부 개발활동
07 훈련과 개발
제1절 훈련개발의 개념 ·································································································212
1. 훈련개발의 의의 ·····························································································213
2. 훈련개발과 학습이론 ·····················································································215
3. 훈련개발 활동의 과정 ···················································································217
제2절 훈련개발의 유형 ·································································································220
1. 훈련개발 장소에 의한 분류 ·········································································221
2. 훈련개발 대상에 의한 분류 ·········································································223
제3절 훈련개발의 접근방법 ·························································································227
1. 지도교육 훈련방법 ························································································· 227
2. 시뮬레이션 훈련방법 ·····················································································229
3. 참여적 훈련방법 ·····························································································230
4. 훈련개발의 평가 ·····························································································234
08 경력개발
제1절 경력개발의 개념 ·································································································237
1. 경력개발의 의의 ·····························································································237
2. 경력개발의 과정 ·····························································································240
3. 경력계획과 경로화 ·························································································242
제2절 경력개발의 모형 ·································································································249
1. 개인차원의 경력개발모형 ·············································································250
2. 조직차원의 경력개발모형 ·············································································254
제3절 경력개발 방법 ······································································································257
1. 경력개발 프로그램 ·························································································257
2. 경력개발기법 ···································································································258
제 5 부 보상활동
09 성과관리와 인사평가
제1절 성과관리와 인사평가의 본질 ··········································································264
1. 성과관리의 의의 ·····························································································265
2. 인사평가의 의의 ·····························································································270
제2절 인사평가의 관행 ·································································································274
1. 인사평가시스템의 설계 ·················································································275
2. 인사평가의 과정 ·····························································································283
3. 성과피드백 제공 ·····························································································287
4. 인사평가의 오류 ····························································································· 290
제3절 인사평가의 접근방법 ·························································································294
1. 절대기준평가 접근방법 ·················································································295
2. 상대기준평가 접근방법 ·················································································301
3. 목표에 의한 관리의 평가기법 ·····································································305
10 보상과 임금관리
제1절 보상시스템의 관리 ·····························································································312
1. 보상기능의 의의 ·····························································································313
2. 보상기능의 효율성 ·························································································314
제2절 임금관리의 기본구조 ·························································································317
1. 임금의 의의 ·····································································································319
2. 임금결정의 영향요인 ·····················································································321
3. 임금관리의 모형 ·····························································································324
4. 임금관리의 정의와 기본 틀 ·········································································329
제3절 임금관리의 활동과 기법 ··················································································332
1. 임금수준의 관리 ·····························································································332
2. 임금체계의 관리 ·····························································································338
3. 임금형태의 관리 ·····························································································353
11 복리후생관리
제1절 복리후생관리의 성격 ·························································································367
1. 복리후생의 의의 ·····························································································368
2. 복리후생관리의 원칙과 과제 ·······································································370
3. 효율적 복리후생의 설계 ···············································································373
제2절 복리후생제도의 유형 ·························································································379
1. 법정복리후생제도 ···························································································380
2. 법정외복리후생제도 ······················································································· 383
제 6 부 유지활동
12 근로조건관리
제1절 근로시간관리 ········································································································388
1. 근로시간관리 의의 ·························································································388
2. 법정근로시간 ···································································································390
3. 법정 휴게․휴일․휴가 ················································································391
4. 탄력적 근로시간의 유형 ···············································································393
제2절 종업원 안전관리 ·································································································398
1. 안전관리의 의의 ·····························································································398
2. 안전관리 관련 법률 ·······················································································400
3. 산업재해의 원인과 대책 ···············································································403
제3절 종업원 보건관리 ·································································································406
1. 보건관리의 의의 ·····························································································407
2. 종업원건강 위험요인 ·····················································································408
3. 근로자 피로 ·····································································································409
4. 직업병 관리 ·····································································································412
13 인간관계관리
제1절 인간관계관리의 본질 ·························································································415
1. 인간관계관리의 의의 ·····················································································416
2. 인간관계론의 등장배경 ·················································································419
제2절 인간관계론의 관련영역 ····················································································421
1. 인간관계와 커뮤니케이션 ·············································································421
2. 인간관계와 동기부여 ·····················································································422
3. 인간관계와 리더십 ·························································································424
제3절 인간관계관리의 제도와 기법 ··········································································425
1. 인간관계관리의 제도 ·····················································································426
2. 인간관계관리의 개선기법 ·············································································432
14 노사관계관리
제1절 노사관계의 본질 ·································································································438
1. 노사관계의 의의 ·····························································································439
2. 노사관계의 발전 ·····························································································441
3. 한국 노사관계의 발전 ···················································································444
제2절 노동조합 ·················································································································446
1. 노동조합의 의의 ·····························································································446
2. 노동조합의 유형과 가입방법 ·······································································449
3. 부당노동행위 ···································································································451
제3절 단체교섭과 단체협약 ·························································································454
1. 단체교섭제도 ···································································································454
2. 단체협약제도 ···································································································457
제4절 노동쟁의와 조정제도 ·························································································460
1. 노동쟁의 ···········································································································461
2. 노동쟁의조정제도 ···························································································467
제5절 경영참가제도 ········································································································470
1. 경영참가제도의 의의 ·····················································································470
2. 경영참가제도의 유형 ·····················································································471
3. 경영참가제도의 관행 ·····················································································474
부록 근로기준법 ··················································································································481
사항색인····························································································································495
인명색인···························································································································· 502