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· 분류 : 국내도서 > 대학교재/전문서적 > 생활환경계열 > 관광학
· ISBN : 9791188892716
· 쪽수 : 141쪽
· 출판일 : 2018-08-15
목차
Lesson 1 Greetings and Farewells to Hotel Guests
Lesson 2 Making a Reservation
Lesson 3 Checking In
Lesson 4 Checking Out
Lesson 5 Dealing with Problems or Complaints
Lesson 6 Offering or Asking for Help
Lesson 7 Giving Advice
Lesson 8 Dealing with Guest's Requests
Lesson 9 Making Introductions
Lesson 10 Asking for Permission
Lesson 11 Making Comparisons
Lesson 12 Expressing Opinions
Lesson 13 Agreeing/Disagreeing
Lesson 14 On the Phone with a Guest
Lesson 15 Giving Directions
Lesson 16 Expressing Compliments
Lesson 17 Bill Settlement
Lesson 18 Introducing Facilities and Amenities
Lesson 19 Describing Hotel Jobs
Lesson 20 Talking about Daily Rountines
Lesson 21 Talking about Time
Lesson 22 Giving Instructions
Lesson 23 Asking for Repeats
Lesson 24 At the Restaurant
