Advanced Outsourcing Practice : Rethinking ITO, BPO and Cloud Services (Hardcover)

List of Tables List of Figures Series Preface Acknowledgements Permissions and Credits Notes on Authors and Co-Authors Foreword Time for a Rethink; Michael J. Salvino Preface; M.Lacity & L.Willcocks Robust Practices from Two Decades of ITO and BPO Research; M.Lacity , L.Willcocks & S.Solomon What Providers Say about Establishing the Outsourcing Arrangement; M.Lacity & L.Willcocks What Providers Say about Managing Outsourced Services; L.Willcocks & M.Lacity Creating Shared Services in the Private and Public Sectors; M.Lacity The Changing Role of Client Project Management; M.Lacity & J.Rottman Best of Breed Versus Bundled Services; L.Willcocks , I.Oshri & J.Hindle Rural Sourcing and Impact Sourcing; M.Lacity & J.Rottman Shifting to Cloud Services: Current Challenges and Future Opportunities; L.Willcocks , W.Venters , E.Whitley & J.Hindle Appendix A: Research Method Appendix B: Glossary Appendix C: References