Office Communication 2

1권

A Gallery of Letters

Part 1 Business Letter
Part 2 Fax Messages
Part 3 Memorandum (사내연락문)
Part 4 Business e-mail (전자우편 상업서신)
Part 5 Samples of Business e-mail (비즈니스 e-mail 상황별 예문)
Part 6 Cover Letter & Resume(커버레터와 이력서)
Part 7 Practical Exercises(실습예제)

Appendices (부록)

2권

1 Small Talk
1.Greetings
2.Introduction
3.Weather

2 Telephone Skills
1.Basic information
2.Receiving calls
3.Connecting calls
4.Taking & receiving massages
5.Confirming names & places
6.International call & Answering Machine
7.Reservation & Appointment

3 Greeting Visitors
1.Basic information
2.Greeting Visitors with Appointment
3.Greeting Visitors without Appointment
4.Hospitality
5.Giving Directions

4 Appointment
1.Basic information
2.Making & Arranging Appointments
3.Checking Schedule

5 Reservation
1.Restaurant
2.Hotel
3.Flight

6 Resume & interview
1.Resume
2.Job application letter
3.Job Interview

Appendices