관광영어

Ⅰ. Room Division
Front Desk
Reservation
Front Cashier
Bell Service
Doorman Service
Communications
Concierge Service
Giving Directions
Business Center
PBX(Private Branch Exchange)
Mail Service

Ⅱ. Housekeeping
Housekeeping
Linen Department
Maintenance

Ⅲ. Food and Beverage
Reservation
Seating the Guest
Specialty Menu
Breakfast
Lunch
Dinner
Beverage Service
Handling Problems
Catering
Kitchen Purchasing
Room Service

Ⅳ. Others
Sales & Marketing
Human Resource

Ⅴ. Travel English
Ticketing
Checking In
On the Plane
Immigration and Customs
At the Airport