Hotel & Resort English

How to read & understand english directly

01. 영어의 구성요소
02. 영어의 어순
03. 기본형식 5가지 패턴
04. 동사의 시제
05. Be 동사 + pp형
06. 순차영어 해석 방법

A note of caution in talking to foreigner at the hotel

01. Apology & greeting expressions
02. How to read number
03. The use of preposition
04. Each country’s currency

Uniform service

01. Doorman
⋅Valet service
⋅Call taxi service
⋅Calling a taxi urgently
⋅Inquiring about rental car
⋅Shuttle bus
⋅Ushering into Hotel lobby
⋅Leaving the Hotel
⋅Greeting a repeat guest at the door

02. Bellman
⋅Showing to the room
⋅Pet room
⋅Newspaper delivery service
⋅Smart phone charging service
⋅Free WI-Fi access
⋅Baggage room
⋅Coming to collect guest’s bags
⋅Recommending local restaurant

03. Front desk
⋅Check in
⋅Check out (Front cashier)

Other Miscellaneous Situations

⋅Mistaken reservations
⋅Assigning a room
⋅Prohibited items and harassing calls
⋅Lost or misplaced items
⋅Being locked out
⋅Phone calls
⋅Asking for Extra Bed
⋅Switching on the Electricity
⋅Looking for a guest
⋅Fax service

House Keeping

⋅Useful expressions
⋅Dealing with calls / from guest rooms
⋅Visiting for repair service
⋅Checking out
⋅Electricity
⋅Mechanical Problem
⋅Problem with gas range _87 ⋅Laundry service
⋅Ordering additional bedding and changing towels
⋅When a guest has checked into an uncleaned room
⋅Lost items
⋅Electric light is out in the bathroom
⋅Problem with electric appliances
⋅When the TV has a bed reception
⋅Operation problem with night table
⋅When the telephone is out of order
⋅How to operate the air conditioner
⋅Inadequate heating
⋅Linen department

Call center

01. Room reservations
⋅Useful expressions
⋅Reservation 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11
⋅By remitting money to you
⋅Peak season reservation

02. Operator
⋅Greetings and more procedures
⋅Speaking to a customer service

Food & Beverage

01. Restaurant
⋅Useful expressions
⋅Taking an order at the coffee shop
⋅Taking an order at the Korean restaurant
⋅Taking an order at the western restaurant
⋅Lunch & Dinner
⋅Korean restaurant (Arirang)
⋅Sky lounge
⋅Bar

02. Income department
⋅Useful expressions
⋅Restaurant cashier

03. Restaurant reservation
⋅Taking a reservation by phone
⋅Fully booked (Refusing the phone reservation)
⋅A table by the window
⋅Cancelling the reservation
⋅Receiving & seating in the restaurant
⋅Coffee shop waitress and guest
⋅Recommending today’s speciality
⋅Ordering meat
⋅Recommending Korean food

Sports

01. Ski
⋅Customer service
⋅At the ski repair shop
⋅At the ski boots room
⋅At the ski rental
⋅Ski patrol
⋅At the ski school
⋅At the ski lift

02. Golf
⋅Asking about golf booking
⋅Nonmember golf booking
⋅At the public golf course
⋅Observing the rules of etiquette

Facilities

01. Swimming pool
02. Golf range
03. Sauna
04. Bowling
05. Reception & Information about sauna & swimming pool

06. Convenient store
⋅At the cash register
⋅When the customer wants to know / the location of an item
⋅When the customer wants to buy / certain items / the convenient store does not carry
⋅When the customer wants to buy / some medicine
⋅When the customer wants a delivery

07. Baby sitting

08. Clinic
⋅Expressing aches & pain
⋅Other expression

Information

⋅Asking for directions / for the fastest way / to get to the condo
⋅Buying the souvenirs
⋅Buying the tour bus ticket
⋅Looking for the changing room
⋅Asking / how to get to front desk / at the sky condo?
⋅Asking / about the accommodation facilities
⋅Buying phone cards
⋅Asking about / where the pay phone is?
⋅Facilities information 1, 2, 3
⋅Transportation 1, 2, 3, 4
⋅Directions
⋅Sightseeing
⋅Information for golf course
⋅Youth hostel information
⋅Condition of ski slope
⋅Location of drug store & clinic center
⋅Example of question asked frequently

Other information
⋅Information 1, 2, 3, 4, 5, 6, 7

Complaints handling

01. Useful expressions
02. Complaint about room problem
03. Complaint about food
04. Complaint about lost & found
05. Complaint about misinformation
06. Delay in room service order
07. Food problem at buffet restaurant
08. Being refused service by shuttle bus driver

Casino

01. Dealer work shifts at the casino table
⋅When Dealer is about to take his scheduled break
⋅When Dealer is being relieved / by the next shift’s dealer
⋅Buying chips
⋅At the cashier’s window
⋅Money count(change)
⋅Betting

02. Blackjack table games
⋅Hit & stay
⋅Blackjack
⋅Split
⋅Double down
⋅Insurance
⋅Surrender

03. Explanation of blackjack game rules
⋅Blackjack
⋅Split
⋅Double down
⋅Insurance
⋅Surrender
⋅Even money

04. Baccarat table games
05. Explanation of baccarat game rules
06. Baccarat game types

07. Roulette game
⋅At the roulette table

08. Understanding of roulette game procedure
09. Roulette wheel number sequence

10. Layout of roulette table
⋅Inside bets
⋅Outside bets

11. Tai sai
⋅At the Tai sai table
⋅Game rules
⋅Explaining how to play
⋅In case of unforeseen occurrences, / while the game is in progress
⋅Settlement

Terms

01. Hotel Terms
02. Ski Terms
03. Golf Terms
04. Casino Terms