최신 간호관리학 (김인경 외)

제1부 간호관리의 이론적 기초
1장 간호관리의 이해································································································· 15
Ⅰ. 관리의 개념 ······························································································· 17
1. 관리의 정의_17 2. 행정의 정의_17
3. 관리의 특성_18 4. 관리의 기능_18
5. 관리의 목표_21
Ⅱ. 간호관리의 개념 ························································································ 22
1. 간호관리의 개념_23 2. 간호관리의 체계모형_24
3. 간호생산성_26 4. 간호관리의 필요성_27
5. 간호관리학의 새로운 패러다임_27
Ⅲ. 간호관리자의 개념 ···················································································· 28
1. 관리자로서의 간호사 역할_28 2. 간호관리자의 유형_31
3. 간호관리자의 기능_33
2장 간호관리학 이론의 발달··················································································· 39
Ⅰ. 관리이론의 이해 ························································································ 41
1. 고전기 관리이론 폐쇄 합리적 조직이론 ＝ － _41
2. 신고전기 관리이론 폐쇄 사회적 조직이론 ＝ － _41
3. 현대기 관리이론_41
Ⅱ.1: 제 기 고전기 관리이론( ) 폐쇄 합리적 조직이론 － ········································· 42
1. 과학적 관리론_42 2. 행정관리론 관리과정론 , _45
3. 관료제 이론_48
Ⅲ.2: 제 기 신고전기 관리이론( ) 폐쇄 사회적 조직이론 － ······································ 50
1. 인간관계론_50 2. 행동과학론 행태과학론 ( )_55
Ⅳ.3: 제 기 현대기 관리이론(,) 개방 합리적 조직이론 개방 사회적 조직이론 －　 － ······· 57
1. 경영과학론 관리과학론 ( )_57 2. 체계이론_57
3. 상황이론_59 4. 개방 사회적 조직이론 － _60
제2부 간호관리과정
3장 기 획······················································································································ 67
Ⅰ. 기획의 개요 ······························································································· 69
1. 기획의 정의_69 2. 기획의 특성_70
3. 기획의 필요성_71 4. 기획의 원칙_72
5. 기획 계층화_73 6. 기획 계층화의 구성요소_74
7. 기획의 과정_82
Ⅱ. 기획의 유형 ······························································································· 83
1. 전략적 기획_83 2. 전술적 기획_86
3. 운영적 기획_87
Ⅲ. 목표에 의한관리 ······················································································ 89
1. 목표관리의 개념_89 2. 목표관리의 구성요소_91
3. 목표관리의 절차_92 4. 목표관리의 장점 및 단점_94
5. 목표관리의 성공적 수행조건_96
Ⅳ. 의사결정 ···································································································· 98
1. 의사결정의 개념_98 2. 의사결정의 과정_100
3. 의사결정의 유형_102 4. 의사결정의 수준_104
5. 집단 의사결정의 기법_109
Ⅴ. 예산과 재무관리 ······················································································ 117
1. 예산_117 2. 재무관리_124
3. 의료수가_128 4. 간호수가_134
Ⅵ. 간호서비스마케팅 ···················································································· 141
1. 마케팅의 개념_141 2. 마케팅 철학의 변화_143
3. 서비스 마케팅의 특성_145 4. 의료서비스의 특성_147
5. 간호서비스의 마케팅_149 6. 간호서비스 마케팅의 과정_150
4장 조 직···················································································································· 159
Ⅰ. 조직의 개념 ····························································································· 161
1. 조직의 정의_161 2. 조직의 특징_162
3. 조직과 관련된 기본 개념_163 4. 조직화의 기본원리_166
5. 집단의 이해_172 6. 팀의 이해_176
Ⅱ. 조직구조 ·································································································· 178
1. 조직구조의 구성요인_178 2. 조직구조의 결정요인_180
3. 조직구조의 유형_182 4. 의료기관 조직과 간호조직_198
Ⅲ. 직무관리 ·································································································· 202
1. 직무설계_202 2. 직무분석_207
3. 직무평가_218
Ⅳ. 간호전달체계 ··························································································· 221
1. 간호전달체계의 개념_221 2. 간호전달체계의 유형_221
Ⅴ. 조직변화와 조직문화 ·············································································· 229
1. 조직변화_229 2. 조직유효성_235
3. 조직문화_238
5장 인적자원관리····································································································· 249
Ⅰ. 인적자원관리의 개념 ·············································································· 251
1. 인적자원관리의 정의_251 2. 인적자원관리의 특징과 목적_251
3. 인적자원관리의 최근 동향_252 4. 간호인적자원 관리_253
Ⅱ. 확보관리 ·································································································· 257
1. 간호인력의 수요 예측_257 2. 적정 간호인력산정에 대한 이해_258
3. 간호인력의 모집 선발 및 배치 , _268
Ⅲ. 개발관리 ·································································································· 276
1. 간호인력관리제도_277 2. 교육훈련_281
3. 직무수행평가 인사고과 ( )_290
Ⅳ. 보상 및 유지관리 ···················································································· 300
1. 보상 관리_300 2. 승진 및 전보_310
3. 직원훈육_313 4. 이직 관리_316
5. 병원폭력_320
6장 지 휘···················································································································· 327
Ⅰ. 리더십과 동기부여 ·················································································· 329
1. 리더십의 개념_329 2. 리더십이론_331
3. 리더십과 간호_351 4. 동기부여의 개념_351
5. 동기부여 이론_352
Ⅱ. 의사소통과 자기주장 ·············································································· 373
1. 의사소통의 개념_373 2. 의사소통의 유형_377
3. 의사소통과 네트워크_380 4. 주장행동_382
Ⅲ. 조정과 협상 ····························································································· 389
1. 노사관계_389 2. 협상_397
Ⅳ., , 권력 임파워먼트 권한위임 ··································································· 399
1. 권력_399 2. 임파워먼트_404
3. 권한위임_408
Ⅴ. 갈등과 스트레스 관리 ············································································ 411
1. 갈등관리_411 2. 스트레스 관리_416
7장 통 제···················································································································· 425
Ⅰ. 통제의 개념 ····························································································· 427
1. 통제의 정의_427 2. 통제의 필요성_427
3. 통제의 과정_428
Ⅱ. 질 관리 ···································································································· 430
1. 의료의 질_430 2. 간호의 질 관리_443
3. 질 관리 자료 분석도구_448
Ⅲ. 안전관리 ·································································································· 452
1. 환자안전 관리_452 2. 직원 안전관리_462
제3부 간호단위 관리의 실제
8장 간호단위 관리··································································································· 469
Ⅰ. 간호단위 관리의 이해 ············································································ 471
1. 간호단위 개념_471 2. 간호단위 관리 목표_471
3. 간호단위의 형태와 구성_472 4. 간호단위의 기능과 중요성_474
Ⅱ. 간호단위 환자관리 ·················································································· 476
1. 환자간호 관리_476 2. 환경 관리_479
Ⅲ. 감염관리 ·································································································· 485
1. 의료기관 감염관리의 개요_485 2. 감염관리지침_486
3. 직원과 환자 감염관리_493 4. 의료기관 환경과 감염관리_496
Ⅳ. 약품 및 물품관리 ···················································································· 499
1. 약품관리_499 2. 물품관리_504
Ⅴ. 간호정보시스템과 기록관리 ···································································· 506
1. 간호정보시스템_506 2. 간호기록 관리_518
제4부 간호정책과 경제
9장 간호와 정책······································································································· 527
Ⅰ. 정책의 개요 ····························································································· 529
1. 정책의 개념_529 2. 정책의 대 구성요소 3 _529
3. 정책의 종류와 유형_530 4. 정책과정_532
5. 정책의제 설정_533 6. 정책결정 과정 및 참여자_534
7. 정책의 집행_535 8. 정책의 평가_536
Ⅱ. 보건의료정책 ··························································································· 536
1. 보건의료정책의 이해_536 2. 우리나라 보건의료정책_537
Ⅲ. 간호정책 ·································································································· 538
1. 간호정책 과제_538
2. 건강보험 정책결정 과정과 간호사의 참여_540
10장 간호와 경제······································································································· 543
Ⅰ. 간호와 경제학 ························································································· 545
1. 경제학과 보건경제학_545 2. 간호경제학_545
Ⅱ. 보건의료시장 ··························································································· 546
1. 보건의료의 재화로서의 특성_546
2. 의료서비스 욕구 의료서비스 요구 의료서비스 수요 의료서비스 이용의 관계 ,,, _547
3. 보건의료시장의 구조_548
4. 간호인력 시장_550
Ⅲ. 경제성 평가 ····························································································· 552
1. 경제성 평가의 필요성_552 2. 경제성 평가의 방법론_553
11장 간호와 법··········································································································· 557
Ⅰ. 간호와 법 ································································································ 559
1. 법의 이해_559 2. 대상자의 법적 권리와 의무_561
3. 간호사와 법_564
Ⅱ. 간호사의 법적 의무 ················································································ 567
1. 간호사의 의무_567 2. 간호사고_574
3. 간호사고 예방_576 4. 간호사고의 법적 책임_578