건강한 인간관계를 위한 의사소통 기술

제 1장 자기이해 . 11
1. 자아개념······················································································· 13
2. 자아상··························································································· 14
3. 자존감··························································································· 15
4. 자기차이······················································································· 16
5. 자아정체성··················································································· 17
6. 자기복잡성··················································································· 17

제 2장 성격이해 . 25
1. MBTI ···························································································· 27
2. 에니어그램··················································································· 33

제 3장 타인과의 관계 . 47
1. 인간관계······················································································· 49
2. 자기개방······················································································· 53
3. 조하리의 창·················································································· 54
4. Eric Berne의 교류분석································································ 57
단원 2 의사소통 이론 67

제 4장 자아성장과 통합 . 69
1. 인생에 대한 태도········································································· 71
2. 융의 그림자와 인간의 성장························································ 75
3. 비합리적인 신념·········································································· 76

제 5장 의사소통의 이해 . 87
1. 의사소통의 정의·········································································· 89
2. 의사소통의 구성요소··································································· 90
3. 의사소통의 원칙과 원리······························································ 90
4. 의사소통의 경로·········································································· 91
5. 의사소통의 유형·········································································· 98
6. 의사소통을 방해하는 언어적 반응············································ 106
단원 3 의사소통의 전략과 기술 111

제 6장 효율적 의사소통 . 113
1. 경청···························································································· 115
2. 공감···························································································· 116
3. 반영···························································································· 117
4. 명료화························································································· 118
5. 바꾸어 말하기와 반복해서 말하기············································ 118
6. 침묵···························································································· 119
7. 수용···························································································· 119
8. 개방적 질문················································································ 120
9. 초점 맞추기················································································ 120
10. 직면·························································································· 121
11. 정보제공··················································································· 123
12. 요약하기··················································································· 124
13. 유머·························································································· 124
14. 자기노출하기············································································ 125

제 7장 비효율적 의사소통 . 127
1. 비효율적 의사소통 기법···························································· 129
2. 치료에 방해되는 요소들···························································· 135

제 8장 비폭력대화 . 141
1. 비폭력대화의 이해····································································· 143
2. 비폭력대화의 모델····································································· 146
3. 비폭력대화의 연습····································································· 153
단원 4 의사소통 적용 157

제 9장 발달단계별 의사소통 . 159
1. 아동대상자와의 의사소통·························································· 161
2. 친구 및 이성과의 의사소통······················································ 167
3. 부부간 의사소통········································································· 173
4. 부부간 의사소통 시 장애·························································· 176
5. 노인과의 의사소통····································································· 179

제10장 상황별 의사소통 . 187
1. 전화 응대··················································································· 189
2. 발표와 프레젠테이션································································· 193
3. 직장에서의 의사소통································································· 202
4. 다문화 의사소통········································································· 208
5. 의료현장 의사소통····································································· 212

제11장 의사소통과 대중매체의 활용 . 221
1. 대중매체와 보건의사소통·························································· 223
2. 건강메시지 개발 및 캠페인······················································ 225
3. 건강캠페인 기획과 시행···························································· 227
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