현대 사회복지행정론

제1부 사회복지행정의 기초 이해 _9
제 장 1 사회복지행정의 정의························································································· 11
1.1 사회복지의 개념 정의와 기능 _11
1.2 사회복지행정의 개념 정의 _13
1.3 사회복지행정의 이념과 특성 _17
1.4 사회복지행정가의 역할 _24
1.5 사회복지행정의 필요성 _29
제2장 사회복지행정의 역사························································································· 31
2.1 미국 사회복지행정의 역사 _31
2.2 한국 사회복지행정의 역사 _38
2.3 한국 사회복지행정의 전망과 과제 _47
제 장 3 사회복지행정의 이론적 고찰·········································································· 49
3.1 사회복지행정 조직이론의 개관 _49
3.2 고전적 관리이론 _52
3.3 인간관계이론 _59
3.4 개방체계이론 _62
3.5 현대적 관리이론 _68
3.6 사회복지행정가로서 사회복지사의 역할 _75

제2부 사회복지행정 조직유형과 관리 _79
제4장 사회복지행정 조직의 구조 ·············································································· 81
4.1 사회복지조직의 정의 _81
4.2 사회복지조직의 미션과 비전 수립 _82
4.3 사회복지조직의 목표 _85
4.4 사회복지조직화의 원리 _87
4.5 사회복지조직의 구성요소 _92
4.6 사회복지 조직구조의 결정요소 _94
제5장 사회복지조직의 유형························································································· 97
5.1 공식적인 조직과 비공식적인 조직 _97
5.2 수직적 조직과 수평적 조직 _99
5.3 집권형 조직과 분권형 조직 _100
5.4 조직기술과 클라이언트 상태에 따른 조직 _102
5.5 위원회와 이사회 _103
5.6 우리나라의 사회복지조직 _105
5.7 사회복지조직과 지역사회의 관계 _106
제6장 사회복지서비스 전달체계의 조직 ·································································· 109
6.1 사회복지서비스 전달체계의 개념과 구성요소 _109
6.2 사회복지서비스 전달체계의 중요성 _110
6.3 사회복지서비스 전달체계의 분류 _111
6.4 사회복지서비스 전달체계의 원칙 _113
6.5 사회복지서비스 전달체계의 문제점과 개선 방향 _118

제3부 사회복지조직의 운영자원 관리 _123
제7장 리더십 ··················································································································· 125
7.1 리더십의 정의 _125
7.2 리더십의 필요성 _126
7.3 리더십 힘의 유형 _127
7.4 리더십의 요소 _128
7.5 리더십의 제이론과 유형 _129
7.6 슈퍼비전과 컨설테이션 _140
제 장 8 기획과의사결 정 ································································································· 149
8.1 기획(planning)의 개념과 속성 _149
8.2 기획의 필요성 _151
8.3 기획의 유형 _152
8.4 기획의 과정 _154
8.5 조직의 환경분석(SWOT) _160
8.6 의사결정모형과 의사결정 기술 _163
8.7 의사전달 _168
제9장 인적자원 관리····································································································· 175
9.1 인적자원 관리의 개념 _175
9.2 인적자원 관리 과정 _179
9.3 직원개발 _184
9.4 성과관리와 평가 _191
9.5 동기부여(motivation) _193
9.6 갈등 관리 _202
제10장 재정관리··············································································································· 209
10.1 재정관리의 개념 _209
10.2 예산수립 _210
10.3 예산 편성 유형 _224
10.4 예산(재원) 확보 전략 _227
10.5 예산의 집행과 결산 _230
10.6 회계관리 및 회계감사 _245
제11장 사회복지 마케팅과홍보 ·················································································· 249
11.1 마케팅의 개념과 목적 _249
11.2 마케팅의 필요성 _251
11.3 사회복지 마케팅의 특징 _252
11.4 마케팅을 위한 사회복지조직의 조건 _253
11.5 마케팅 활동과정 _254
11.6 사회복지조직의 마케팅 과제 _262
11.7 홍보전략 _265

제4부 사회복지기관 평가와 서비스 질 관리 _269
제12장 사회복지기관의 평가························································································· 271
12.1 평가의 개념 _271
12.2 평가의 목적 _272
12.3 사회복지조직의 평가원칙 _275
12.4 평가체계의 구성 _276
12.5 평가의 방법 _277
12.6 평가의 과제 _279
제13장 사회복지프로그램 개발과평가 ······································································ 281
13.1 프로그램의 정의 _281
13.2 프로그램의 개발 시 고려 요소 _282
13.3 프로그램의 개발 과정 _284
13.4 프로그램의 평가 _293
제14장 사회복지서비스의 질 관리와 지식경영························································ 299
14.1 사회복지서비스 품질의 개념 _299
14.2 사회복지서비스의 품질 관리 방향 _299
14.3 사회복지조직의 지식경영 _303
14.4 AAR 프로그램 평가 _314
14.5 '고객의 소리' 관리 시스템 소개 _320
부록 사회복지법인 및 사회복지시설 재무 . 회계 규칙 ······································· 333
참고문헌··············································································································· 346
찾아보기··············································································································· 349