항공사 여객 서비스개론

Chapter 01 공항에 대한 이해
1 공항 터미널Airport Terminal······························································· 3
2 출발 터미널················································································· 10
3 환승 지역Transit Area······································································ 20
4 도착 터미널Arrival Terminal······························································ 23

Chapter 02 항공 상품과 항공사서비스
1 항공 동맹체Airline Alliance······························································· 32
2 항공사 마일리지 프로그램Airline Loyalty Program································ 37
3 저비용 항공사의 마일리지 프로그램·············································· 41
4 항공 동맹체 마일리지 프로그램Alliances and Frequent Flyer Programs······ 45
5 서비스 클래스Cabin Class································································ 46
6 예약 클래스 코드Booking Class Code·················································· 52
7 항공 좌석 상태 조회····································································· 54
8 항공기 좌석 배치도와 좌석 배정···················································· 56
9 특수 승객 분류············································································· 62
10 특별 기내식Special Meals································································· 71
11 휠체어 서비스·············································································· 74

Chapter 03 부가서비스 Ancillaries
1 GDS 시스템을 통한 특별 요청 사항··············································· 82
2 저비용 항공사Low Cost Carrier의 유료서비스····································· 86

Chapter 04 수하물 규정
1 무료 기내 수하물Cabin Baggage······················································· 97
2 무료 위탁 수하물Checked Baggage Allowance······································ 99
3 유아/소아의 무료 위탁 수하물 규정·············································102
4 국제선 환승 시 수하물 규정························································103
5 GDS의 무료 수하물 적용 ···························································105
6 초과 수하물 규정········································································106
7 특수 수하물···············································································108
8 동물 운송···················································································109
9 위험물과 반입 제한 품목·····························································111
10 전자제품···················································································116

Chapter 05 항공 스케줄
1 OAG를 통한 스케줄 판독····························································122
2 스케줄 표 내의 항공 기종····························································124
3 항공 스케줄 온라인 조회·····························································126
4 항공 스케줄 GDS 조회·······························································128
5 음성 문자The Phonetic Alphabet······················································130

Chapter 06 항공 용어 Industry Code
1 항공 용어 정의···········································································138
2 항공사 코드···············································································142
3 항공 서비스 요청 표기 방식························································147
4 항공 전문 약어···········································································151

Chapter 07 국제 운송 규정 International Air Transportation Regulations
1 바르샤바 협약The Warsaw Convention··············································160
2 몬트리올 협약The Montreal Convention ············································162
3 시카고 협약과 ICAO ··································································162
4 양자 협정Bilateral Agreement··························································163
5 IATA·························································································164

Chapter 08 NDC New Distribution Capability
1 NDC란?····················································································168
2 NDC의 역할 및 기능···································································168

Appendix 부록 연습문제
Monthly Code··········································································174
항공 업무 용어 ···········································································174
주요 항공사 코드 및 식별 번호·····················································176
IATA 지역 별 주요 도시 및 공항 코드···········································178
항공사 별 상용 고객 우대 프로그램··············································182
항공 동맹체 및 인천공항 출발 터미널···········································183
도시 별 GMT 시간······································································185

연습문제··························································································188