Airline Service English

Ⅰ. Check-In Service

1. From Receiving to Confirming Reservation
1) Receiving reservations
2) Changing schedules
3) Canceling reservations
4) Confirmation

2. About Tickets

3. Check-in Conversation

Ⅱ. Before Taking off

1. Boarding
1) At the boarding station
2) Zone Attendant
3) Passenger request during boarding
4) Passenger with heavy bags
5) Lavatory use before take-off
6) Mother and child
7) Young child

2. Seating Arrangement
1) Separated passengers
2) No empty seats available
3) Wrong seat
4) Double seating
5) Changing seats

3. Hand-Carry Baggage
1) In the aisle
2) In the overhead bin
3) Handling baggage and coats

4. Pre-Flight Check for Take-Off
1) Seat belt
2) Tray table and seat back

5. Newspaper Service

Ⅲ. En-Route Service

1. Earphone and Towel Service
1) Earphone service
2) Towel service
3) Movie information request
4) Movie time information

2. Meal and Beverage In-Flight Services
1) Tray base, short flight beverage service
2) Meal service

3. In-Flight Music and Movie
1) Passenger information request

4. Earphone set problems
1) Out of order / Seat available
2) Out of order / No empty seats available
3) Bulkhead passenger at movie time

5. In-Flight sales
1) General
2) Sales items request
3) In-flight sales

6. Customs, Immigration and Quarantine
1) Disembarkation card / Tourist
2) Embarkation & Disembarkation card / Transit passengers
3) Transit without Visa
4) Customs Declaration card / Resident and Tourist
5) Customs Declaration card / Passenger is given the wrong version card
6) Entering the United States of America

7. Landing and Deplaning
1) Earphone set collection
2) Seat belt / Tray table /Seat back situations
3) Passenger in the aisle prior to landing
4) Baggage problems
5) Collecting cups
6) Deplaning and Farewell

Ⅳ. Walk Around and Personal Touch

1. Handling Sick Passengers·101
1) Sick Passenger101
2) Airsickness / During the Flight102
3) Sore Throat103
4) Headache104

2. Service and Comfort
1) Passenger Service Unit / Inexperienced Passenger
2) Passenger Seat, Mechanical Instruction
3) Cabin Service
4) Bored Passenger

3. Walking-around Service

4. Destination City Information
1) Transportation from the airport to the destination
2) Shopping Information
3) Hotel Information
4) Money Exchange Information

5. From Immigration To Customs
1) Immigration
2) Baggage
3) Customs

Ⅴ. Airline Announcements
1. Pre-boarding Announcement
2. Departure delayed
3. Departure cancelled
4. In-flight Announcement