English for Hotel and Restaurant

Preface

Chapter 1. Check-In
Chapter 2. Walk-In Guests
Chapter 3. Room Is Not Ready
Chapter 4. Guest Services
Chapter 5. Making Reservations
Chapter 6. Changing Reservations
Chapter 7. Duties at the Front Desk
Chapter 8. Hotel Facilities
Chapter 9. Services Outside the Hotel
Chapter 10. Guest Complaints
Chapter 11. Room Services
Chapter 12. Non-Availabilit of Services
Chapter 13. Restaurant ⑴
Chapter 14. Restaurant ⑵
Chapter 15. Restaurant ⑶
Chapter 16. Customer Payments

Front Office Terminology