2016년 한국기업혁신조사: 서비스업 부문

요 약········································································································································· i
제1장 조사개요························································································································· 1
제1절 조사연혁 및 개괄·················································································································2
제2절 조사설계 및 샘플링··············································································································3
제3절 진행경과 및 조사관리·········································································································10
제4절 조사진행 결과 및 모수추정································································································11
제5절 용어해설·····························································································································21
제6절 조사내용(구성) ····················································································································23
제7절 주요변수 표준오차 및 변동계수(CV) ···················································································26
제8절 자료 활용 시 유의사항·······································································································28
제2장 일반사항···················································································································· 30
제1절 회사 일반사항·····················································································································30
제2절 연구개발 일반사항··············································································································34
제3절 일반사항 비교분석··············································································································36
제3장 혁신(활동)율············································································································· 39
제1절 혁신(활동)율 개괄···············································································································40
제2절 연구개발(R&D) 활동률·······································································································42
제3절 혁신 미완 및 실패··············································································································44
제4절 시계열 비교························································································································45
제4장 혁신성과···················································································································· 47
제1절 서비스상품혁신···················································································································47
제2절 프로세스혁신······················································································································50
제3절 조직혁신·····························································································································52
제4절 마케팅혁신··························································································································53
제5장 혁신개발 주체 및 혁신수준···················································································· 55
제1절 혁신 개발주체·····················································································································55
제2절 시장최초 혁신의 수준·········································································································56
제6장 혁신활동 및 혁신비용····························································································· 58
제1절 혁신활동 총괄·····················································································································58
제2절 유형별 혁신활동·················································································································58
제3절 혁신 비용···························································································································66
제7장 혁신활동 특성: 정보원천, 협력, 목적································································· 70
제1절 정보원천·····························································································································70
제2절 협력활동·····························································································································71
제3절 혁신의 목적························································································································74
제8장 혁신 보호방법 및 저해요인···················································································· 76
제1절 보호방법 활용 현황············································································································76
제2절 지식재산권 활동 현황·········································································································77
제3절 혁신활동 저해요인··············································································································80
제9장 정부지원과 기업혁신······························································································· 83
제1절 정부지원제도 활용 현황·····································································································83
제2절 정부 정책 및 규제의 혁신 영향·························································································86
제3절 공공조달·····························································································································90
부록1 조사표······················································································································· 93
부록2 통계표····················································································································· 109
Summary························································································································· 267
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