항공 객실 서비스 영어

Part 01 Cabin Service 항공 객실 서비스

Unit 1 Preparation for Boarding (승객 탑승 전 준비) 4

1) Checking In-flight Service Items (기내 서비스 용품 점검하기) 4
Objective Duties (학습 목표) •4
Words and Phrases (어휘와 어구) •5
Dialogue 1-1 •6
Substitution Drill 1-1 •7

2) Checking Service Facilities and Equipment (서비스 설비 및 기물 점검하기) 8
Objective Duties (학습 목표)•8
Words and Phrases (어휘와 어구) •8
Dialogue 1-2-1 •12
Substitution Drill 1-2-1 •13
Dialogue 1-2-2 •14
Substitution Drill 1-2-2 •15
Dialogue 1-2-3 •16
Substitution Drill 1-2-3 •17
Dialogue 1-2-4 •18
Substitution Drill 1-2-4 •19

3) Checking Special Service Requests (특별 서비스 요청 사항 점검하기) 20
Objective Duties (학습 목표) •20
Words and Phrases (어휘와 어구) •21
Dialogue 1-3 •22
Substitution Drill 1-3 •23
Additional Information •24

Unit 2 Passenger Boarding and Pre-departure Service - Part 1 (승객탑승 및 이륙 전 서비스) 26

1) Standing at the Boarding Station (탑승 위치 대기하기) 26
Objective Duties (학습 목표) •26
Words and Phrases (어휘와 어구) •27
Dialogu 2-1•28 Substitution Drill 2-1 •29

2) Reconfirming the Boarding Pass (탑승권 재확인하기) 30
Objective Duties (학습 목표) •30
Words and Phrases (어휘와 어구) •31
Dialogue 2-2 •32
Substitution Drill 2-2 •33

3) Showing Passengers to Their Seats (좌석 안내하기) 34
Objective Duties (학습 목표) •34
Words and Phrases (어휘와 어구) •35
Dialogue 2-3-1 •36
Substitution Drill 2-3-1 •37
Dialogue 2-3-2 •38
Substitution Drill 2-3-2 •39
Dialogue 2-3-3 •40
Substitution Drill 2-3-3 •41

Unit 3 Passenger Boarding and Pre-departure Service - Part 2 (승객탑승 및 이륙 전 서비스) 42

1) Securing Baggage (수화물 정리 지원하기) 42
Objective Duties (학습 목표) •42
Words and Phrases (어휘와 어구) •43
Dialogue 3-1-1 •44
Substitution Drill 3-1-1 •45
Dialogue 3-1-2 •46
Substitution Drill 3-1-2 •47
Dialogue 3-1-3 •48
Substitution Drill 3-1-3 •49
Dialogue 3-1-4 •50
Substitution Drill 3-1-4 •51

2) Supporting Special Service Passengers (특수 고객 지원하기) 52
Objective Duties (학습 목표) •52
Words and Phrases (어휘와 어구) •53
Dialogue 3-2-1 •54
Substitution Drill 3-2-1 •55
Dialogue 3-2-2 •56
Substitution Drill 3-2-2 •57
Dialogue 3-2-3 •58
Substitution Drill 3-2-3 •59

3) Welcome Aboard In-flight Announcement (탑승 환영 안내 방송하기) 6
Objective Duties (학습 목표) •60
Words and Phrases (어휘와 어구) •60
Example Announcement 1 •62
Example Announcement 2 •63
Additional Information 1 •70
Additional Information 2 •73

Unit 4 In-flight Service - Part 1 (비행 중 서비스-Part 1) 76

1) Offering Drinks (기내 음료 제공하기) 76
Objective Duties (학습 목표) •76
Words and Phrases (어휘와 어구) •77
Dialogue 4-1-1 •80
Substitution Drill 4-1-1 •81
Dialogue 4-1-2 •82
Substitution Drill 4-1-2 •83
Dialogue 4-1-3 •84
Substitution Drill 4-1-3 •85
Dialogue 4-1-4 •86
Substitution Drill 4-1-4 •87
Dialogue 4-1-5 •88
Substitution Drill 4-1-5 •89
Dialogue 4-1-6 •90
Substitution Drill 4-1-6 •91
Dialogue 4-1-7 •92
Substitution Drill 4-1-7 •93
Additional Information •94

Unit 5 In-flight Service - Part 2 (비행 중 서비스-Part 2) 96

1) Offering Meals (기내식 제공하기) 96
Objective Duties (학습 목표) •96
Words and Phrases (어휘와 어구) •97
Dialogue 5-1-1 •100
Substitution Drill 5-1-1 •101
Dialogue 5-1-2 •102
Substitution Drill 5-1-2 •103
Dialogue 5-1-3 •104
Substitution Drill 5-1-3 •105
Dialogue 5-1-4 •106
Substitution Drill 5-1-4 •107
Dialogue 5-1-5 •108
Substitution Drill 5-1-5 •109

Unit 6 In-flight Service - Part 3 (비행 중 서비스-Part 3) 110

1) Offering In-flight Entertainment Service (기내 오락물 제공하기) 110
Objective Duties (학습 목표) •110
Words and Phrases (어휘와 어구) •111
Dialogue 6-1 •112
Substitution Drill 6-1 •113

2) Duty-free Items Service (면세품 판매하기) 114
Objective Duties (학습 목표) •114
Words and Phrases (어휘와 어구) •115
Dialogue 6-2-1 •116
Substitution Drill 6-2-1 •117
Dialogue 6-2-2 •118
Substitution Drill 6-2-2 •119

3) Checking the Cabin (객실 상태 점검하기) 120
Objective Duties (학습 목표) •120
Words and Phrases (어휘와 어구) •121
Dialogue 6-3-1 •122
Substitution Drill 6-3-1 •123
Dialogue 6-3-2 •124
Substitution Drill 6-3-2 •125
Additional Information 1 •126
Additional Information 2 •12

Unit 7 Pre-landing Service (착륙 전 서비스) 130

1) Distributing Arrival Forms and Helping Passengers Fill in the Forms (입국 서류 배포 및 작성 지원하기) 130
Objective Duties (학습 목표) •130
Words and Phrases (어휘와 어구) •131
Dialogue 7-1-1 •132
Substitution Drill 7-1-1 •133
Dialogue 7-1-2 •134
Substitution Drill 7-1-2 •135

2) Collecting In-flight Service Items (기내용품 회수하기) 136
Objective Duties (학습 목표) •136
Words and Phrases (어휘와 어구 )•137
Dialogue 7-2 •138
Substitution Drill 7-2 •139

3) Checking the Inventories of In-flight Service Items and Duty-free Items (기내 서비스 용품 및 면세품 재고 확인하기) 140
Objective Duties (학습 목표) •140
Words and Phrases (어휘와 어구) •141Dialogue 7-3 •142
Substitution Drill 7-3 •143

4) Announcement of the Arrival at the Destination (목적지 도착 안내방송하기) 144
Objective Duties (학습 목표) •144
Words and Phrases (어휘와 어구) •144
Example Announcement 1 •145
Example Announcement 2 •145
Example Announcement 3 •146
Example Announcement 4 •147
Example Announcement 5 •147
Example Announcement 6 •148
Additional Information •149

Unit 8 Post - landing Service (착륙 후 서비스) 152

1) Landing Announcement (도착 안내방송하기) 152
Objective Duties (학습 목표) •152
Words and Phrases (어휘와 어구) •153
Example Announcement 1 •153
Example Announcement 2 •154

2) Helping Passengers Disembark (승객 하기 지원하기) 155
Objective Duties (학습 목표) •155
Words and Phrases (어휘와 어구) •155
Dialogue 8-2 •156
Substitution Drill 8-2 •157

3) Assisting Special Service Passengers (특수 고객 지원하기) 158
Objective Duties (학습 목표) •158
Words and Phrases (어휘와 어구) •159
Dialogue 8-3-1 •160
Substitution Drill 8-3-1 •161
Dialogue 8-3-2 •162
Substitution Drill 8-3-2 •163
Dialogue 8-3-3 •164
Substitution Drill 8-3-3 •165

Unit 9 Checking the Cabin after Disembarkation (승객 하기 후 관리) 166

1) Checking for Lost Property (유실물 점검하기) 166
Objective Duties (학습 목표) •166
Words and Phrases (어휘와 어구) •167
Dialogue 9-1•168 Substitution Drill 9-1 •169

2) Checking for Remaining Passengers (잔류 승객 점검하기) 170
Objective Duties (학습 목표) •170
Words and Phrases (어휘와 어구) •171
Dialogue 9-2 •172
Substitution Drill 9-2 •173

3) Checking the Cabin Facilities and Equipment (기내 설비 점검하기) 174
Objective Duties (학습 목표) •174
Words and Phrases (어휘와 어구) •175
Dialogue 9-3 •176
Substitution Drill 9-3 •177

4) Handing over the In-flight Service Items (기내 용품 인계·인수하기) 178
Objective Duties (학습 목표) •178
Words and Phrases (어휘와 어구) •179
Dialogue 9-4 •180
Substitution Drill 9-4 •181

Unit 10 Cabin Crew Management (객실 승무관리) 182

1) Assigning Duties to Each Attendant (객실 승무원별 근무 배정하기) 182
Objective Duties (학습 목표) •182
Words and Phrases (어휘와 어구) •183
Dialogue 10-1 •184
Substitution Drill 10-1 •185

2) Sharing Information between the Cockpit and the Cabin Zones (운항·객실 간 정보 공유하기) 186
Objective Duties (학습 목표) •186
Words and Phrases (어휘와 어구) •187
Dialogue 10-2 •188
Substitution Drill 10-2 •189

3) Handling Passengers with Complaints (불만 승객 대처하기) 190
Objective Duties (학습 목표) •190
Words and Phrases (어휘와 어구) •191
Dialogue 10-3 •192
Substitution Drill 10-3 •193

4) Writing and Keeping Documents for Departure and Arrival (출·도착 서류작성·관리하기) 194
Objective Duties (학습 목표) •194

5) Managing Cabin Services (객실 서비스 관리하기) 195
Objective Duties (학습 목표) •195
Words and Phrases (어휘와 어구) •195
Dialogue 10-5-1 •196
Substitution Drill 10-5-1 •197
Dialogue 10-5-2 •198
Substitution Drill 10-5-2 •199

Part 02 Flight Safety 항공 안전

Unit 11 Cabin Safety Management (기내 안전관리) 202

1) Checking Safety and Security before Boarding (승객탑승 전 안전·보안 점검하기) 202
Objective Duties (학습 목표) •202
Words and Phrases (어휘와 어구) •203
Dialogue 11-1 •204
Substitution Drill 11-1 •205

2) Checking Safety and Security of the Cabin before Departure and Arrival (항공기 이·착륙 전 안전·보안 관리하기) 206
Objective Duties (학습 목표)•206 Words and Phrases (어휘와 어구) •207
Dialogue 11-2-1 •208
Substitution Drill 11-2-1 •209
Dialogue 11-2-2 •210
Substitution Drill 11-2-2 •211
Dialogue 11-2-3 •212
Substitution Drill 11-2-3 •213

3) Checking Safety and Security of the Cabin during the Flight (비행 중 안전·보안 관리하기) 214
Objective Duties (학습 목표) •214
Words and Phrases (어휘와 어구) •215
Dialogue 11-3-1 •216
Substitution Drill 11-3-1 •217
Dialogue 11-3-2 •218
Substitution Drill 11-3-2 •219

4) Checking Safety and Security after Landing (착륙 후 안전·보안 점검·관리하기) 220

Objective Duties (학습 목표) •220
Words and Phrases (어휘와 어구) •221
Dialogue 11-4 •222
Substitution Drill 11-4 •223
Additional Information 1 •224
Additional Information 2 •226

Unit 12 Dealing with a Medical Emergency (응급환자 대처) 228

1) Checking and Reporting an Occurrence of a Medical Emergency(응급환자 발생상황 파악·보고하기) 228
Objective Duties (학습 목표) •228
Words and Phrases (어휘와 어구) •229
Dialogue 12-1 •230
Substitution Drill 12-1 •231

2) Initial Response to a Medical Emergency (응급환자 초기 대응하기) 232
Objective Duties (학습 목표) •232
Words and Phrases (어휘와 어구) •232
Example Announcement •233
Dialogue 12-2 •234
Substitution Drill 12-2 •235

3) Subsequent Management of a Medical Emergency (응급환자 후속 관리하기) 236
Objective Duties (학습 목표) •236
Words and Phrases (어휘와 어구) •237
Dialogue 12-3-1 •238
Substitution Drill 12-3-1 •239
Dialogue 12-3-2 •240
Substitution Drill 12-3-2 •241

■ 사진출처 242
■ 참고문헌 246