Business English Conversation

Chapter1 INTRODUCTIONS AND GREETINGS

Making Interoductions
Expressing Greetings
Exchanging Personal Information

Chapter2 TELEPHONING

Making and Receiving a Call
Leaving and Taking Messages
Dealing with Telephone Problems
Stating Your Purpose
Handling Interruptions
Dealing with Unwelcome Callers
Answering Machines
Leaving a Message on a Machine
Returning Calls

Chapter3 ARRANGING APPOINTMENTS

Making Appointments
Confirming Appointments
Changing Appointments
Canceling Appointments
Scheduling a Meeting

Chapter4 WELCOMING AND RECEIVING VISITORS

At the Receptionist's Desk
Receiving Well-known Visitor without an Appointment
Receiving Unknown Visitor without an Appointment
Making Excuses for Your Boss
Receiving a Visitor When Your Boss Is Not Available
Offering Drinks and Snacks
Leave-Taking and Thanking

Chapter5 LOCATIONS AND DIRECTIONS

Talking about Locations
Asking for Directions
Giving Directions to Places
Giving Instructions on Office Work

Chapter6 TRAVEL ARRANGEMENTS

Making and Confirming Flight Reservations
Checking In for a Flight
Making Hotel Reservations
Making Restaurant Reservations
Renting a Car

Chapter7 SMALL TALK

Starting & Ending a Conversation
Inviations
Complimenting
Hobbies and Activities

Chapter8 SOCIALIZING

Dinner
Shopping
Sightseeing
Thanking

Chapter9 BUSINESS WORLD

Describing Your Company
Describing Your Work
Describing Company History
Handling Office Work
Describing Office Routines

Chapter10 JOB INTERVIEW

Writing Resumes
Cover Letter
Q & A
Interview

ANSWER KEY